Frequently Asked Questions
ABOUT CneXt
What is CneXt System?
How can I access CneXt system on Desktop?
Access C-neXt system via url https://cnext.centralgroup.com
Then the log in screen will displayed as below
- Input Username (Email Format: : LLFirstname@Domain name) Example [email protected] (Somchai Sudjai)
- Input Password (Password same as password to login computer)
- Click Sign in button, The SuccessFactors home page will show as picture below
- *in case you forget the password you can click on “here”, The system will pop up the CG MyAccess for you to reset password
- Click “Password Reset” item for reset password, the screen will displayed
- Input your email address
- Select Domain Name
- Type the characters you see in the picture
- Click “Continue” buttion
What is Employee Self - Service (ESS)?
What is Manager Self - Service (MSS)?
MY ACCOUNT
What is my account to log in to CneXt system?
What are the naming conventions for passwords?
I can't remember my username. How can I retrieve it?
Why can't I login using current username/password?
- The wrong password was entered, and the number of times was exceeded admin limitation (User might enable password remembering on web browser).
- User may reach the password changing cycle.
- Other users may stealthily misuse your user.
Contact CG Service desk at Tel: 02-100-6789 or Email: [email protected] for assistance.
What should I do if I can’t remember password to login to my computer?
- Answering the security questions.
- Ask the system to send you the new password to the registered e-mail.
How do I change my password?
- Press [Ctrl] [Alt] [Del] simultaneously
- Choose Change Password
- Fill in old password, new password and confirm password. Then press Enter.
Or access CG MyAccess from https://myaccess.central.co.th to change the password, Please study https://myaccess.central.co.th/manual/index.html for the step on how to change the password.
Can the new password be same as the previous password?
Will the e-mail password automatically changes after changing account password to login to my computer?
What should I do if I can login my e-mail but cannot login to my user account?
What should you do if I cannot login to both e-mail and to my computer?
What should I do if your password changing is alerted as unsuccessful?
- have at least 8 characters
- contain uppercase letter, lowercase letter
- least one number, special character (not including @ and #)
How can I be confident that CG Service Desk will verify the authorization of the user?
If the I don't have personal PC or computer notebook, how can I change the password?
What is CG MyAccess?
Do I need to registration before using CG MyAccess?
- Security questions and answers and/or
- Specify e-mail address that will be sent the notification and password in any urgent cases.
I used the Forgot Password feature, and the web page says that it sent me an email, but I never received it
- The email may be caught in your spam folder. Please check it to see if you’ve received the email.
- You may have entered your username or email address incorrectly. Please check the spelling and try again.
- You may have entered an email address that we don’t have on record or that we haven’t associated with your account. Every CneXt account has only one primary email address associated with it. If you have multiple email addresses, please try a different one.
- In some cases, for technical or security reasons, we cannot confirm your identity and authorization to access the system.
If the problem persists, please contact CG Service desk at Tel: 02-100-6789 or Email: [email protected] for assistance.
I'm locked out of my account. Can you help me?
How long is my password valid?
Why is the password expired after 90 days from the last password updating?
Learning Management System (LMS)
Which online content can track learning progress and time spend ?
SCORM (.zip)
Which item classification is allow employees to execute and to complete themselves ?
Online
Which is Item Classification for Observer-assessment course / OJT ?
Others
What are the correct steps for Observer-assessment course learning assignment to employee ?
1. Assign Item
2. Assign Observer
Who is able to be observer for employee ?
1.Training BU
2.Supervisor
Which feature is used to launch behavior improvement assessment to employee's direct supervisor ?
Questionnaire Surveys – Level 3
Which Item attribute is used to identify learning framework ?
Subject Areas
Which Item attribute is used to separated between Internal central training and External vendor training ?
Sources
Which function is used by employee to view training history ?
1.Learning > Learning history
2.Learning > Report > Learning History
3.Home > Employee Files > Learning History
Who are able to view employee's training history ?
1.Employee’s Training BU
2.Supervisor
3.Employee
What is correct for To Do tile?
Show your pending task list.
What is Curricula?
A group of one or more Items that can be assigned to users and have its completion status tracked as a group.
If Supervisor wants to assign course to subordinate, what they will do?
Supervisor will login to Learning > Select employee name > Register Employee
What is incorrect to view your subordinates's training history?
Home > To Do > My Team > Learning History
When send requisition form to next step for acknowledge, How's next step will know?
Email will send automatic from system to he/she inbox.
What is correct when you trying to create Job Requisition?
Home > Recruiting > Create New
To do the interview assessment and rating candidate, which is correct?
Interviewer will access to Home > Recruiting > Interview Central
What is the correct menu to go process on Nomination Form ?
Performance
How many nomination form template created for Central ?
2
What is incorrect according to Development Plan ?
Only Learning Activity item from Learning Management System (LMS) can be added to each development goal
What is not a mobile function in SuccessFactors Application for Employee ?
Performance History
Which menu (in Home menu) that employee can search for an internal job ?
Careers
Which statement is incorrect according to Internal Job Apply process ?
Employee can apply for one job at a time
Witch statement is incorrect for displaying training history data ?
Employee can view his/her colleague data
What is the channel for displaying own training history data ?
1.My Employee File menu
2.Access learning system via Learning menu
3.Execute user report in Learning manament system
In Learning Management System, What is the tile to display assigned learning items ?
My Learning Assignments
Which tile is use for employee to search for learning items ?
Find Learning (Catalogue)
Which menu is use to change system's language ?
Options
Can I hide the scheduled offering description / Item Details on the user side?
Unfortunately, we cannot hide the details for the user side.
Can Item Comments be displayed on Users interface?
No, Users can’t view the item comments. It is only viewable by the admins.
Module EC-EMP
What is Module EC-EMP?
It is the system for store employee data which including personal information, work experience, and salary.
How Module EC-EMP related to employee?
It is Self-service system that employee will be able to look for their own information and their subordinate.
– Some of the information can be edited by the employee for example, change phone number and transfer the information.
How does EC-EMP work?
It is the system that can opened via website and mobile application that can be accessed to any eletronic device that connected to the internet such as PC, Note Book, Table, Smart phone and etc.
Who is responsible for the incorrect Org Chart? And how long does it take to correct?
You should inform the correct information to ESC that under … In addition, the information will be cut off on 1st day of every month and it will be recorded on 15th of every month.
What are the process related to EC-EMP?
To vary the information of the employee such as entering new employee, rotation, promoting, salary adjustment,
resignation record, editing personal information such as name, education, contact person, address, phone number, language competency, good and failure recored, lawsuit, loan, education loan, Tawipakhi project information, and etc.
Module Onboarding (ONB)
What is Onboarding Module?
Onboarding Module is the system that will make new hires’ experience to get to know more about Central Group since prior 1st day and new hires can prepare themselves about personal information, documents and benefits that will make everything complete before their start date. In addition, Onboarding Module will help hiring managers to know more about their new hire and also prepare the equipments, email etc before.
Who will be involved with Onboarding Module?
Onboarding Module will be invovled with new hires and hiring managers.
When new hires will be able to use Onboarding Module?
New Hires able to access the Onboarding Module when he/she gets the automatic email from CneXt system.
When hiring managers will be able to use Onboarding Module?
Hiring Managers able to access the Onboarding Module from 2 ways which are automatic email or access to CneXt system on the home page.
What are the activities that new emplyee can do on Onboarding Module?
New Hires able to complete the information as following:
1. Personal Information
2. Benefits
3. Learning about Central Group such as management, culture etc.
What are the activities that hiring manager can do on Onboarding Module?
Hiring Managers able to complete the information as following:
1. Writing welcome message
2. Making appointment with new hire
3. Assign buddy/mentor for new hire
TO DO LIST
What is my “To Do” Tile used for?
Where can I access my To Do List?
What is the “Save” button and what is it used for?
MY PROCESS
Who receives an email after I complete a transaction?
How quickly can transactions move through the approval process, from creator to second level approver?
What does it mean if a field has an asterisk next to it?
What is an Empl ID?
What if I save a transaction for later, can another user log in and submit it for me if I am somehow prevented from logging in?
CneXt SUPPORT
Who are the individuals within my company who can I interact with Support on CneXt system?
- In case of User access or technical problem, please contact CG Service desk at Tel: 02-100-6789 or Email: [email protected]
- In case of Cnext solution support, please consult CneXt Support team via [email protected] or Tel: 02-101-9111. In general, they are responsible for administering CneXt system, controls access to CneXt data and perform CneXt incidents fixing
Recruitment Management (RCM)
What is RCM?
RCM is from Recruiting Management.
Who are authorized to open Job Requisition?
The Associates with the subordinate JG 14 (Division Up) and Recruiters.
What are the tasks, Hiring Manager could do Via RCM?
Hiring Manager can open Job Requisition, Select Candidate, Comment Interview, Rating Candidate, Offering, View Candidates Status.
Is there a Due Date in Job Requisition?
The standard due date of every Job requisition is 30 days.
How many positions can be displayed in 1 page?
Maximum 150 position per page.
Why I could not find my Position?
Go to Filter tap and Clear Filter for cancelation of the filter.
What would happen if the Competency List is not listed in the Job Description?
The competency score can not be rated for the candidates, only Like or Dislike.
What would happen Postal Code is not registered ?
The position will not appear on Post Job front of Map of RMK.
When SLA would stop calculate ?
2 Scenarios 1. When Job Requisition end at “Ready to Hire”. 2.When Hold Job Requisition, will be temporary stop SLA, and to be continued after the Hold is released.
During Process of Recruitment Pipeline, can we skip any step?
Yes the step can be skipped
Who can delete the Job Requisition created?
The person who open the Job Requisition and Recruiter.
How do we know when the Job Requisition is deleted?
There will be notification by email to the concerned parties.
Can I run any assessment or test on the System?
No the system is not yet support the online assessment or test. It could only be manual input.
Who are authorized to enter Internal Careers?
The associates with the subordinate JG 14 and up.
Can I use the same Calendar for interview appointment between Email on O365?
Yes it could be use as the same.
How many candidates can be appointed for the interview at the time?
5 Candidates at the time.
Can I do the offer to more than one candidate?
It could be offer to more than 1 candidate.
How long does it take from start the posting job to be appeared on the website?
Approximately 20-30 minutes.
Can we check the Black List via RCM?
No RCM is not support direct Black List check, only manually input.
Which Mobile applications can be used upon RCM?
3 Applications can be used
1. Approve Job Requisition
2. Rating
3.Offering
What is the minimum OS required to perform Application on Mobile?
IOS Version 10 up , and Android Version 5 and above.
Can the staffs enter into RCM from external?
RCM is base on Web Browser , thus it could be enter via internet at any where anytime.
SLA does not count when opening Job Requisition with Hiring Manager.
Sometimes the need to motivate Time to fill and Age of Requisition count SLA at Admin Center => Manage Recruiting Setting section Job Requisition, For example, change the Age of Requisition from Approve Date to Save and then return to the Approved date. Age Days will come up.
What is Age(Days)?
Age(Days) is the SLA of each job requsition.
What is Req ID?
Reg ID is the number that automatically generate from the system. It will be use for identifying the job requsition.
CFR need to get the job requisition approval from the president before start the recruitment process.
The requester of job requistion need to put the name of president instead into BHR field.
What is Dummy Recruiter?
Dummy Recruiter is the 1 of account group of recruiters. Everyone is is this account have to distrtibute the job requisition to the real recruiter for taking ownership.
What is Menu Navigation in the RCM?
Menu Navigation able to to as following: 1.Job Requisition : This menu shows the details of vacancy that recruiter can read or edit. 2.Preferences : This menu can create the preference quistions before candidate apply to the job requisitions 3.Candidate : This men is for seraching the candidate into the candidate pool. 4.Interview Central : Thie menu is for the interview rating/evaluation. 5.Interview Scheduling : This menu is for making the interview appointment with candidate and interviewer. 6. Source Tracker: This menu is for checking the channel that candidate apply to a job requisition.
Does the job requisition able create for both of Thai and English language?
Yes the requester can use for both of languages.
What is ERP amount?
ERP amount is the total budget of Friend gets Friend project(referall program).
How hiring manager able to put the salary range for hiring?
Hiring Manager can put the budget or salary range into Hiring Manager Note(Note to recruiter) area.
How hiring manager able to edit the job requisition?
Hiring Manager able to edit the job requisition as following steps: 1. Hiring Manager send an email to recruiter what is the information that he/she would like to edit. 2. Recruiter reviews an information and update the detail of job requisition before post the job.
If the job requisition has been approved. How hiring manager will know the status?
The system will send the email notification to hiring manager after the job requisition has been acknowledged and approved by BHR and recruiter.
How hiring manager can track or follow up the recruitment status?
Hiring Manager able to see the updated status by the first page(main page) of recruiting module.
What is Average Days Open?
Average Days Open is the feature that will show the number of average days of every job requisitions of hiring manager. The Average Days Open will show just only the job requisition that still open and pending status.
Is there any notification to hiring manager when the candidate apply to a job requisition?
There is no any notification but hiring manager can see the status who is the new candidate on the pipeline.
How candidate able to know the status if he/she doesn't pass or disqualify?
Candidate can know the status by the email notification and he/she able to access the system to see.
Is there any function into the system that send the Google Map when recruiter schedule the interview?
No, the system just only send the email that will be included with text or image.
If recruiter would like to edit an offer approval after the offer has been sent to hiring. How can he/she do that? Is there any function to withdraw the offer approval?
If the offer approval has been sent to the approver, it can not be withdrawed. The approver have decline and send back to recruiter. But, recruiter don’t need to re-key information again. Recruiter just edit the part that he/she would like to edit and send the offer for getting approval again.
What is a job board?
A job board is a website which posts jobs supplied by employers. Employers typically pay a fee to the job board in exchange for the opportunity to list their jobs on the site.
What is a custom feed job board?
A custom feed job board is a high traffic job board, for which a cost is associated to post a
position. The hiring coordinator selects the custom feed job board where they would like to
post their job. No other action is necessary on his/her part. The position will automatically
post once the requisition is approved. Our custom feed job boards are: Career Builder, jobsDB Thailand Jobs and Linkedin Jobs
What is a standard feed job board?
A standard feed job board is a free job board where we are required to post all positions. These
jobs must always be selected. Once the hiring coordinator selects these job boards, no other
action is necessary on his/her part. The position will automatically post once the requisition is
approved. The standard feed job boards on which we are required to post are:
– jobsDB Thailand Jobs
– linkedin jobs